Refund and Returns Policy

Refund and Returns Policy

Effective as of 1 January 2024

At Affixin Media, we are dedicated to delivering high-quality marketing services tailored to meet our clients’ specific needs. We understand that sometimes, unforeseen circumstances may arise, and a refund or return of services may be necessary. This policy outlines the terms and conditions under which refunds and returns are handled.

1. Eligibility for Refunds

• 1.1. Service Refunds:
  • Refund requests must be submitted within 7 days of the service delivery date. To be eligible for a refund, the request must be based on the service provided not meeting the agreed-upon specifications outlined in the client’s contract with Affixin Media.
  • Services that have been fully delivered or are partially completed may not be eligible for a refund, except under special circumstances at the discretion of Affixin Media.

2. Refund Process

• 2.1. Submission of Request:
  • Clients must submit a refund request via email to info@affixinmedia.com within the specified 7-day period.
  • The request should include a detailed explanation of why the service did not meet the agreed-upon specifications, along with any supporting documentation.
• 2.2. Review and Evaluation:
  • All refund requests will be thoroughly reviewed by our team. During the evaluation process, we may request additional information or clarification to better understand the issue.
  • Affixin Media reserves the right to approve or deny refund requests based on the outcome of the review process.
• 2.3. Refund Decisions:
  • Approved refunds will be processed within 14 business days from the date of approval. Refunds will be issued to the original payment method used by the client.
  • In cases where a refund is denied, the client will be provided with a detailed explanation of the decision.

3. Non-Refundable Services

• 3.1. Completed Services:
  • Services that have been fully completed and delivered according to the contract are generally non-refundable.
• 3.2. Partially Completed Services:
  • For services that have been partially completed, refunds may be issued on a pro-rata basis, considering the portion of the service that has been delivered.

4. Amendments to the Refund and Returns Policy

• Affixin Media reserves the right to amend this Refund and Returns Policy at any time. Any changes will be communicated to clients through our website or via email.

5. Contact Information

For any questions or concerns regarding our Refund and Returns Policy, please contact us:

• Email: info@affixinmedia.com
• Phone: +8801810734319
• Website: https://affixinmedia.com/contacts

Thank you for choosing Affixin Media. We value your business and are committed to ensuring your satisfaction